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Australian Owned & Stocked

Free Shipping Australia Wide

120 Night Sleep Trial*

Sleep Now Pay Later

Terms & Conditions

Acceptance

In using the Moon Mattress website you agree to the following terms and conditions, which form a legally binding contract between you and Longhurst Industries (trading as Moon Mattress)  ABN 73 519 016 304

Use of this website

You may only use this website for lawful purposes. You are prohibited from all manner of usage that may violate the rights of any third party

You recognise and agree that the content contained within this website is only intended for your own personal, non-commercial use and you may only download, print or use content for this purpose.

Unless you have prior consent from us in writing, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

 

Risk Free Sleep Trial** 

The risk free sleep trail is available on Moon Mattress - Original products only. 
The detail of which will be advertised on the relevant product page. Further terms and conditions may apply.

You are not entitled to a return and or refund for change of mind, if you found the product cheaper elsewhere, ordered the wrong size item, wrong colour or something similar.

We offer an online service, it is your responsibility to ensure you check the item description, colour, size etc. before ordering with Moon Mattress

Moon Mattress Risk Free Sleep Trial cont

Great things take time. To be eligible for a return or money back guarantee claim, you must have been sleeping on your mattress for a minimum of 120 nights. It can take 2-4 months for your body to adjust to any new mattress. 

As mattresses are a large and bulky item, shipping costs can prohibit the return of such items. If requested by Moon Mattress you may be expected to dispose of or donate (and provide evidence) at Moon Mattresses cost your mattress to be eligible for the above mentioned guarantee.  

Chargebacks on Card Payments

When a payment is made to us via a credit or debit card, we expressly reserve our right to assume that the person transacting with us has the authority of the cardholder to enter into the transaction on the cardholder’s behalf. In the event that the credit or debit card payment is cancelled, retracted, challenged or altered after purchase, regardless of the reason, we reserve our right to payment in full along with any additional costs we incur as a result of that action by the cardholder. We expressly disclaim any liability (including in negligence) in the event that a credit or debit card is used without the cardholder’s permission. You acknowledge and agree that this term is reasonably necessary to protect us from the risk of loss, including loss of goods, costs and profit.

 

Copyright, trade marks and ownership of rights

Unless otherwise indicated, the copyright and other intellectual property rights contained within this site are owned by or licensed to Moon Mattress. You are permitted to view or print the content of this website for non-commercial and personal use, however you must obtain our prior written permission if you’d like to use, copy or reproduce any part of the website for any other purpose. 

All trade marks appearing on this website belong to their respective owners.

Links to third-party sites and other websites

From time to time there may be links on this site to other websites. Please note that Moon Mattress is not responsible for the information contained on those websites. Each site may have their own terms and conditions and it is your responsibility to familiarise yourself with them before using. We will not be liable for any damage caused by use of any third part sites or other websites.

Damage to computer or other device

We will take reasonable care in ensuring that our website is free from viruses or other dangerous content, however we cannot guarantee that use of this website will not cause damage to your computer or other devices. It is your responsibility to make sure that you have the proper equipment and anti-virus software to use this website safely.

Age restrictions

When you order items online, you are confirming that you are of the minimum legal age and that the information you have provided to us is true and accurate.

Variation of items and price

Moon Mattress may vary the prices on this website at any time, and prices are subject to change until you have paid for the items in full.

Item availability

We will use our best endeavours to ensure items ordered are available for delivery and in most cases we will notify you where an item is unavailable prior to you completing your order. In some cases this is not possible and we may need to reject an order you have placed for an item where we establish that it is unavailable for delivery.

Payment

All orders are calculated in Australian Dollars (AUD). You must pay for your items purchased on this website at the time of placing an order.

We will always act to protect the details of your payment and purchase however in the absence of negligence, Moon Mattress will not be responsible for any loss or damage that you may suffer if a third party acquires unauthorised access to data that you have provided to us when ordering from our website.

Payment Methods

We accept the following payment services and credit cards:

All major credit cards including Visa, Mastercard and American Express

You acknowledge and agree that by using any third party payment services such as Afterpay, Humm and PayPal you are bound by the terms and conditions of that third party and that we are not liable for any loss, claims or damages howsoever arising in connection with that third party’s services.

Password and account security

It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session.

If you believe that there has been a security breach or misuse of your password or account, please let us know immediately.

Moon Mattress will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

Website changes

We may change or update this website and the terms and conditions at any time by giving you notice as outlined below. Your use of this website after notice will constitute your deemed acceptance of such changes.

Website unavailability

We will not accept responsibility if this site is unavailable to you as a result of computer downtime, malfunction or other factor/s beyond our control.

Correction of errors

Occasionally there may be content on this website that contains typographical errors, inaccuracies or oversights relating to an item description, item image, price, promotion, special offer or availability. In this circumstance, we have the right to amend any typographical errors, inaccuracies or oversights and to correct or update content or cancel orders at any time without prior notice. Please note that this also applies to orders that have been submitted.

If you believe that there is a typographical error, inaccuracy or oversight on this website please contact us at hello@moonmattress.com.au

Notices

Moon Mattress may give notice to you by email, conventional mail to your address contained in your order, or notice posted on the Moon Mattress website. You may give notice to Moon Mattress by email to hello@moonmattress.com.au 

Termination

If you breach these terms and conditions, we reserve the right to immediately suspend, terminate or limit your access to this site.

Release and Indemnity

Moon Mattress provides goods and services from third party providers and manufacturers. Moon Mattress makes no warranty in respect to these goods and services, to the extent that can be excluded by Australian Consumer Law. In ordering goods and services through the Moon Mattress website, you release from liability and hold harmless Moon Mattress, our affiliates and our and their employees.

Disclaimer and Limitation of Liability

Your use of this website is at your own discretion. Moon Mattress makes no warranties or representations about this website or any of the content, accepts no responsibility for any loss suffered by you or anyone else in connection with the use of this website or content and does not guarantee that this website will not cause damage or is free from viruses or any other defects or errors.

We exclude, to the maximum extent permitted by law, any liability which may arise as a result of the use of this website or the content contained within it. Where liability cannot be excluded, any liability incurred by Moon Mattress in relation to the use of this website or the content, is limited as provided under the Australian Consumer Law.

We will not be held responsible or liable for any direct or indirect loss or damages caused or alleged to have been caused by your use, of, or reliance on, any content, goods or services available on an external site. Any concerns regarding an external link, should be directed to its responsible site administrator or webmaster.

Governing law

Moon Mattress operates this website from its warehouse in Australia. The laws of the State of Queensland govern these Terms and Conditions.

Online shopping

When placing information onto our website, we will take reasonable care in ensuring that all details, prices, item images and descriptions displayed are correct at the time. While we have made every attempt to show textures, appearances and colours of our items as accurately as possible, what you see will vary depending on your monitor and computer equipment. We cannot guarantee that the item images are an exact representation of the actual items.

If you're unhappy with your purchase, please review our Refund Policy.

Orders

We reserve the right to accept or reject an order for any reason due to unavailability of item; an error in the price, image or the item description or error in your order. We further reserve the right to limit sale to some areas at our discretion. For further details please see our Delivery and Shipping Policy and Warranty and Returns policy.

We reserve the right to contact you for order verification purposes before we allow your order to be dispatched.

Changing or Cancelling an order

Moon Mattress accepts no responsibility for orders you have placed incorrectly. This includes incorrect product size orders. Once you have placed your order online it will not be possible to change or cancel as we place your orders with third party manufacturers and providers immediately.

Please refer to our Refunds Policy for further details.

Delivery

Our costs for shipping will depend on our couriers and we ask you see our Delivery and Shipping Policy for further details. The delivery fee is non-refundable unless the goods fail to comply with the consumer guarantee provisions of the Australian Consumer Law.

We will only deliver to addresses within Australia and reserve the right not to deliver is specified areas. Delivery time will vary depending on your location and the size of your order.

We will make every attempt to deliver goods within the estimated time frame however delays may occur due to unforeseen circumstances or factors outside our control. We may also from time to time ship items separately and we make no guarantee items or item components will be shipped together.

Returns

Please refer to our Warranty and Returns policy.

Damaged items

Please refer to our Refund Policy.

Privacy Policy

Please review the full details of our Privacy Policy.

Your privacy is very important to us and we will always act to protect your information. By agreeing to these terms and conditions you will be deemed have read, understood and agreed to our Privacy Policy in whole.

Spam

Under no circumstance will we deliberately send you an electronic message without your consent.

Cookies

A Cookie is a small data file that's stored by your web browser on your computer.

We use Cookies to help monitor your online activity and to improve our marketing and website. The information that we collect and share from the Cookies is anonymous and not personally identifiable. It does not contain your name, address, telephone number, email address or the details of your internet service provider.

Contacting Us

If you have any queries or wish to contact us, please do so by email at hello@moonmattress.com.au 

Address: Unit 22 3-9 Octal Street Yatala, QLD 4207

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