HOW DOES THE 120-NIGHT TRIAL WORK?
We know how hard it is to commit to something new, so we’re giving you 120 nights to try out your product, risk free.
If you aren’t happy with your Original Moon Mattress or Euro Top Moon Mattress within the 120 nights, contact us and we’ll come and pick it up and refund you.
For full terms and conditions, please refer to our Customer Care section in the footer below.
CAN I PAY MY MATTRESS OFF?
Absolutely! We have partnered with Australia’s leading payment providers meaning you can Sleep Now and Pay Later.
We offer this interest free service through Afterpay & Humm.
Simply select one of these options at checkout and follow the prompts.
For further details, please refer to the Afterpay & Humm sections of the footer below.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, PAYPAL, AFTERPAY or HUMM.
HOW LONG IS DELIVERY?
Unlike a lot of our competitors, all of our products are Australian owned and stocked!
Your order will be despatched from our Gold Coast or Melbourne warehouse within 2 business days
Our Customer Delight team will also send you tracking information so you can track your order right to your door.
Delivery is usually within 5 business days.
For full delivery terms, please refer to our Customer Care section in the footer below.
WHO WILL DELIVER MY MATTRESS?
We have a number of delivery partners. Depending on the size you order, it could be one of our following preferred delivery providers.
Australia Post, TNT, Fastway Couriers, FedEx or Toll
WILL ALL MY ITEMS ARRIVE TOGETHER?
That depends on what you order.
We have two main warehouses. One in Melbourne and one on the Gold Coast. If your products come from the same distribution centre, they will arrive together.
It is not uncommon for our delivery partners to deliver your goods over separate days.
HOW DO I TRACK MY ORDER?
We will ALWAYS send you ALL information through that we receive from our delivery partners. However, please note we do not have control over our delivery partners internal systems. On occasion, there can be delays with drivers scanning packages and updating their tracking websites.
HOW DO I USE A DISCOUNT CODE?
Once you’ve reached the checkout stage, enter your discount code into the discount bar and click ‘Apply’. If the code is valid, your discount will be applied! Please note, only one discount code is redeemable per order.
CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
It’s not uncommon for your mattress to be on the road within hours of you placing your order!
Once you place your order our system automatically generates a work order to our warehouse or third party supplier. As such, once you have placed your order online, it will not be possible to change or cancel it.
ARE ALL SIZES THE SAME?
Our awesome products come in many shapes and sizes. We stock, sell and deliver thousands of King, Queen, Double, King Single & Single sized mattresses. All of the sizing information is detailed on the product page for each product.
Please note, due to the size and delivery cost associate with our products, we are unable to offer a change if you order the incorrect size. Please contact our Customer Delight team via Facebook Messenger or via Email and we will happily assist with any query you have.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
At any time message us via the Messenger Pop Up on the website or email us email@example.com
WHAT IF MY ITEM IS FAULTY?
We’ll send you a replacement, and fast!
Simply provide a photo or two showing the defect / fault and we’ll work with you on a speedy resolve.
Contact us via email at: firstname.lastname@example.org
We will not be able to refund or replace your product if you ordered incorrectly. For full warranty and refund terms, please refer to our Customer Care section in the footer below
DO YOU SHIP INTERNATIONALLY?
No, we are a 100% Australian owned and operated business delivering Australia wide only. Due to the size and weight of our products, international shipping is not an option.
I’VE NEVER ORDERED ONLINE BEFORE, IS THERE A WAY I CAN TALK TO SOMEBODY ON THE PHONE?
Absolutely! Unlike many online retailers, our team on the Gold Coast are happy to call you anytime. Simply email us or send us a message on Facebook with your contact details and we’ll give you a call.
For sales enquiries, you can call our Gold Coast office on (07) 3204 4302
DO YOU OFFER WHOLESALE OR RESELLER PROGRAMS?
To speak to one of our Sales Executives, call our Head Office on the Gold Coast on (07) 3204 4302
NEED MORE HELP?
Our team at Moon Mattress are ready and waiting to assist you with any query you have.
Email us at: email@example.com